Frequently asked questions
Straight answers about requests, payments, ages and cancellations.
Most questions we receive fall into a handful of themes: how a request differs from a booking, who takes payment, and what the rules are around age and casino access. If your question is not answered here, write to [email protected] and a member of the team will reply within one business day.
Is a request the same as a confirmed booking?
No. Sending the booking form or a message creates a request only. Your room is reserved once you accept our written quote and we send you the hotel's confirmation number. Until then, availability and prices can change.
How quickly will I hear back?
We reply to every request within one business day, and usually within a few hours during Toronto office hours (9:00 to 18:00 Eastern, Monday to Friday). Weekend requests are answered on Saturday mornings or on Monday.
Do I pay MIDFIELD or the hotel?
It depends on the rate. Many rates are paid directly to the hotel at check-in or checkout. Some package and prepaid rates are paid in advance through a secure payment link. Your quote always says which applies before you commit. We never ask for card details by email.
Why is the price on the website different from my quote?
The prices on our pages are the lowest nightly rates we have recently seen for a standard room. Your quote reflects your exact dates, room type and number of guests, and includes taxes and resort fees that hotels add on top of the nightly rate, particularly in Las Vegas.
What is the minimum age to stay?
Most hotels we feature require the person checking in to be at least 21 in the United States and 18 or 19 elsewhere. Casino floors are restricted to adults of legal gambling age, which is 21 in Nevada, 19 in Ontario and 18 in Singapore, Monaco, the Bahamas and Australia. Rules can change, so always carry photo ID.
Can you book several rooms for a group?
Yes. The booking form handles up to four rooms. For larger groups, weddings or company trips, write to us with the details and we will ask the hotel for a group rate and a single point of contact.
How do cancellations work?
Cancellation terms are set by each hotel and depend on the rate. Your quote states the exact deadline and any fee. Flexible rates can usually be cancelled free of charge until 48 or 72 hours before arrival; prepaid rates are often non-refundable.
Do you offer casino credit or gambling promotions?
No. MIDFIELD books accommodation and travel extras only. We do not sell or promote gambling, and our packages never include free play, betting credit or similar incentives.
Can I change dates after booking?
Usually, subject to availability and the rate you booked. Write to us with the new dates and we will check with the hotel and let you know about any price difference before making the change.
Still unsure? Our Terms of Booking explain the process in full, and the Privacy Policy covers what we do with the details you send us.